As one of the most experienced EAP providers, Aspiria is able to provide the depth and breadth of support your organization requires.


We know three of the biggest issues facing businesses are employee retention, absenteeism (presenteeism) and low morale. Having an effective Employee Assistance Program in your business can help resolve your current business issues so that productivity does not suffer. In fact, early identification of an assessed issue, matched with the right specialty, will result in higher-than-average case resolution.


Our 24/7, multilingual, Clinical Response Centre is often your employee’s first point of contact, which is why each call is answered by professional counsellors who will address any concerns or difficulties your employees are facing in a confidential and caring manner. All calls are immediately assessed and triaged based on urgency and in accordance to privacy and confidentiality laws.


What Makes Us Different?


  • Client Choice – In face-to-face, e/video, and telephonic counselling formats.
  • On-demand Technology – A robust employee Aspiria app, providing help whenever and wherever it is needed the most.
  • Quality – Professional counselling based on need, (not upon a capped number of sessions).
  • Accountability – All client files are audited by Aspiria ensuring 100% quality assurance.
  • Superior Customer Service – Focus on both the employee and the plan sponsor (dual client relationship).
  • Understanding the Client – Customized and flexible programs, as we understand that no two organizations are the same.
  • Counselling Impact on Productivity – Transparent, anonymous data analysis, including client feedback and ROI reporting.




Aspiria’s Employee Assistance Program Offers:

Mental Health Screening

In the workplace, psychological issues such as depression and alcoholism can manifest themselves as absenteeism, low productivity, attitude problems, injury and physical illness. We are committed to heightening awareness about depression and substance abuse in the workplace, while providing early detection and treatment of these challenging problems.

Through a structured assessment that probes risk potential, our counsellors can detect signs of crisis, depression and potential substance abuse. With the added assistance of our online referral program, our counsellors can quickly assess whether an immediate appointment with a specialized counsellor is required.

Our professional counselling team has experience working closely with police and emergency response personnel to co-ordinate crisis psychiatric evaluations.

Critical Incident Response Service

During a traumatic event, you can count on our 24/7 emergency services team to provide your organization with expert consultation, a timely response, professional on-site intervention and a thorough follow up. Based on our extensive trauma experience, we will assist your company to develop an emergency response protocol and plan for your company.

Management Consultation Services

We provide confidential phone consultations that address challenging problems for business owners, managers and supervisors. The consultation covers many areas of concern, such as performance management, organizational change, substance abuse and other workplace issues that impact performance.

Assisted Referral Services

Aspiria’s Monitored Referral Program (MRP) is utilized by the employer when they have directed a troubled employee to the services of our EAP to monitor the employee’s motivation and progress in resolving the identified issue. For example, when an employer becomes aware of an employee’s substance abuse problem, or other issues impacting work performance, Aspiria’s EAP can monitor the employee’s counselling for the employer with the employee’s written consent.

This program may be utilized as needed. To ensure that the monitored referral process is being used in appropriate situations, we would assist your organization in designing specific protocols, identifying in advance the contact people who would appropriately initiate our Assisted Referral Services.



Addressing human resources issues can be challenging and time consuming, especially for a small business. Through our partners, Aspiria can take care of HR issues so that you can focus on other aspects of your business.

Aspiria provides access to a broad range of human resources solutions that are aligned with your organizational vision and strategy. Using HRessentials, your organization will have access to virtual support from a seasoned HR Consultant including:

  • Practical and prompt HR support including advice on challenging HR issues
  • Coaching and mentoring for non-HR professionals on the fundamentals of HR
  • Access to monthly newsletters
  • Review and feedback on existing company policies and templates
  • Standard workplace templates, available upon request


Wellness Presentations

Taught in a Lunch and Learn style, our Wellness Presentations assist your employees with an extensive series of seminars on a variety of health and lifestyle topics that can enhance their personal, emotional and physical well-being. Our facilitators address issues such as, but not limited to:

  • Positive Work Environments
  • Preparing for Retirement
  • Substance Abuse and Addictions-Signs & Symptoms
  • Balancing Work & Family
  • Effective Parenting
  • Anger Management

Upon request, unique topics not currently offered in our catalogue can be customized according to the client’s requirements.


Supervisory Training Workshops

Our supervisory training workshops offer intensive learning opportunities that provide information to supervisors that help them work effectively with their staff. Some of the training services we offer for supervisors and managers are:

  • Psychological Health and Safety in the Workplace
  • Effective Employee Communication
  • Conflict Resolution
  • Achieving Balance; Avoiding Burnout
  • Sexual Harassment in the Workplace: Briefly the Basics


Telephonic Wellness Life Coaching

Wellness Life Coaching is the latest innovation that responds to the ever growing need we face to increase our personal, relationship, spiritual and professional life satisfaction level. It addresses one’s need to create a meaningful, purposeful and fulfilling life and supports the individual as they take more from personal vision into action.

Types of Issues Life Coaching can address:

  • Career Management
  • Wellness
  • Work/ life balance
  • Life planning and goal setting
  • Relationship
  • Parenting and family challenges
  • Personal purpose
  • Personal Transition
  • Etc.


Empire Life AssistNow®

Empire Life AssistNow® clients have access to a customized EAP service specifically designed to meet their needs. As Empire Life AssistNow® focuses on the small to mid-size employer, EAP offers an easy to use service that addresses concerns of the business owner and issues experienced by employees and their immediate family members. This preventative service allows employees to remain at work and maintain productivity, while helping them address issues before they become problems to their organization.

Empire Life AssistNow® services include:

  • Comprehensive EAP counselling
  • WorkLife services
  • Trauma response
  • Management consultation







Whether or not you have an EAP in place at your organization, Aspiria is focused on providing quality programs with genuine, professional, and responsive customer service. Let us breathe new life into your organization and your people, and empower them to reach their full potential. 


We know that addressing human resources issues can be challenging and time-consuming, especially for a small business. Through our partners, Aspiria takes care of your organization’s HR issues so that you can focus on other aspects of your business. We have partnered with Max People Perform (MMP) to help you nurture the ‘people-side’ of your business and promote a positive work environment. We have also partnered with CBI Health Group to provide at-home mental health support to clients who need it. 


To find out more about other specialized solutions that we offer, contact us.


Organizational Wellness





A healthy organization is one that supports employees' needs for mental, physical, emotional, and social well-being, and is regarded by employees as “great” or “exceptional.”

Studies on organization wellness programs have reported benefits including:

  • Attracting new employees
  • Helping to retain staff
  • Building diversity in skills and personnel
  • Improving morale
  • Enhancing working relationships between colleagues
  • Encouraging employees to show more initiative and teamwork
  • Increasing levels of production and satisfaction
  • Decreasing stress and burnout

We know that in the face of rapidly changing technology and 24/7 work stress, organizational health becomes even more crucial to business success. At Aspiria, we help organizations like yours by supporting your Organizational Wellness initiatives and programs, to better balance work demands and your employees’ management of their personal lives. As part of our Mind & Body Wellness solutions, Aspiria’s health-care professionals have developed comprehensive wellness tools that are designed to motivate employees using interactive technology that can be accessed from work and home.

Organizational Wellness initiatives deal with a wide range of issues including:

  • Teamwork
  • Communication
  • Work-Life Balance
  • Addictions
  • Mental Health such as Stress, Anxiety and Depression
  • And much more…

In addition to these services, Aspiria Corp. has partnered with Gilda’s Club Simcoe Muskoka to launch a new service called OnCallogic, a cancer support program for all those whose lives have been impacted by cancer. OnCallogic’s goal of providing organizations with mental health support for those affected by cancer is accomplished through a series of specialized counselling sessions, ensuring no one has to face a cancer diagnosis alone.



Wellness Seminars



Aspiria offers condensed 1-hour Lunch and Learn seminars as well as more focused in-depth presentations or workshops that support your organization’s commitment to fostering a healthy workforce.


Mind & Body Wellness


As part of our Mind & Body Wellness solutions, Aspiria’s health-care professionals have developed comprehensive wellness tools that are designed to motivate employees using interactive technology that can be accessed from work and home.

The Aspiria web tools are integrated with expert health advice and workplace activities to stimulate health promotion, while adhering to strict privacy and security practices. We also offer on-site health promotion services.



Coaching has become a proven tool for learning and building engaged workplaces and lives. Aspiria’s wide selection of coaching and training services are specifically designed for individuals, teams or groups interested in enhancing their performance.

We provide life coaching, professional and executive coaching, team coaching, conflict resolution/mediation and a variety of professional development workshops. Our coaches partner with employees to examine obstacles, developmental gaps and create a learning and action plan. Coaching is a confidential, convenient and cost-effective way to provide consistent, long-term development that becomes embedded in your corporate culture.


Telephonic Wellness Life Coaching


Wellness Life Coaching is the latest innovation that responds to the ever growing need we face to increase our personal, relationship, spiritual and professional life satisfaction level. It addresses one’s need to create a meaningful, purposeful and fulfilling life and supports the individual as they take more from personal vision into action. 

Wellness Life Coaching is an effective and easily accessed personal development approach. The telephony session model offers the user a solution which minimizes life and time constraints. Coaching can be conveniently included in one’s schedule during work or personal hours.

Telephonic Wellness Life Coaching provides a safe and confidential personal exploration process focused on results and change.


Types of Issues Life Coaching can address:

  • Career Management
  • Wellness
  • Work/ life balance
  • Life planning and goal setting
  • Relationship
  • Parenting and family challenges
  • Personal purpose
  • Personal Transition
  • Etc.
  • Duration of session: 50 minutes

Type of coaches used: Associate Certified Coaches (ACC) or Professional Certified Coach (PCC) who have graduated from ICF approved programs (ATCP) and Certified Career Management Coaches CCMC.




Organizational Effectiveness Training




As part of our commitment to building diversity in skills and personnel within the workplace, Aspiria offers a wide selection of coaching and training services specifically designed for individuals, teams and groups interested in enhancing their performance and life decisions. The services can be customized and include Executive Team Development, Team Building, Effectiveness Training for Managers and Supervisors, and Life Coaching.

Executive Team Development

Aspiria’s Team Development Coaching & Training program includes a diagnostic phase of your Team’s needs, the evaluation of personal communication and behavioural style as well as the development of explicit coaching strategies to address existing challenges. The beginning phase is designed to address your organization’s overall needs for healing. The latter phase works with the sub-groups to overcome any historical, interpersonal dynamics and sets new commitments between the work teams.


Mastering a set of behaviours can be difficult to apply consistently. This program is designed to build your team and deliver the following:

  • Personal value
  • Team value
  • Process value
  • Clear and honest communication
  • Enrollment in the work and partnership in the outcome
  • Excitement and motivation
Supervisor and Management Workshops/Seminars

Through our workshop and seminar programs, we assist supervisory or managerial level employees create a better balance between the demands of their position and the healthy management (and enjoyment) of life outside work. Training initiatives can deal with a wide range of issues including:

  • Understanding Secondary Traumatic Stress
  • Emotional Exhaustion
  • Healthy Food for Life / Eating on the Go
  • Resiliency: The Bounce-Back Factor
  • Working with Stressed Employees
  • Collaboration at Work: Developing Effective Relationships
  • Building Blocks for a Successful Team
  • Respect in the Workplace
  • Workplace Violence Prevention
  • And many more…



Financial Education



Aspiria delivers a bilingual, unbiased, independent and high quality financial education, counselling and planning service, in a combination of on-line, and live individual and group settings, to employers across Canada.

Aspiria’s Financial Education Solutions can help you implement a customized, complete financial education program from start to finish, helping your employees prepare for a brighter financial future and secure retirement, reducing the negativity associated with financial stress. Our financial education consultants will work with you to understand your business and outline a financial education solution that meets your specific needs. We also work with you to design a communication strategy to inform your employees of the program to ensure its success. In turn, your organization will realize the benefits of a healthier and more focused employee.


Critical Incident Response


When a critical incident strikes at work, it can be devastating and unpredictable. You will receive timely and on-site trauma intervention from our team of crisis-trained professionals to help your employees and organization address the workplace trauma, if and whenever an incident of this nature suddenly occurs.

Our Critical Incident Response Solutions are comprised of:

  • 24/7, immediate risk consultation and intervention plan with Senior Trauma Specialist;
  • Onsite crisis support and relief for all affected individuals of trauma event;
  • Post debriefing follow up consultation with organizational contact and/or manager;
  • Education, training, and consultation for key personnel and organizational peer-support workers.

From our 24/7 Clinical Response Centre (CRC) to our National Clinical Director and our team of local clinicians, we will provide you with immediate trauma relief and intervention to ensure effective critical incident defusing and debriefing.


Disability Management


Aspiria’s Disability Management Program focuses specifically on mental health and addictions issues as they impact the employee’s work environment and overall quality of life.

For employees at risk, our team is ready to assist managers and other key personnel by providing thorough assessments, treatments, ongoing case management, and follow-up services.

With our Disability Management solutions, we ensure:

  • A 14 business-day turnaround time from point of initial referral to the completion of the Disability Management summary report.
  • The program’s Clinical Director oversees the entire case and is the main liaison between all stakeholders (i.e., employee, manager, treatment provider, insurance provider)


Alcohol & Drug Addiction



Aspiria’s Corporate Alcohol and Drug Service is a full-service support program consisting of Assessment, Treatment, Referral, and Aftercare/Relapse Prevention.

This specialized program assists employers help their employees seeking medical advice and treatment for substance abuse or dependence.

  • Assessment: Measures focus on history, previous treatment, medications, emotional well-being and other critical indicators to help evaluate the employee’s severity of symptoms.
  • Treatment: If assessed at mild to moderate levels of severity, the individual will remain in Aspiria’s internal service to be treated. Our internal treatment service is comprised of 6–10 sessions in which the employee meets face-to-face with an Addiction Specialist.
  • Referral: At moderate to severe levels, the individual will be referred to an appropriate inpatient or outpatient community treatment program. We aim to refer to provincially recognized or sponsored treatment facilities, to allow for insurance coverage where appropriate.
  • Aftercare/Relapse Prevention: After treatment, the Aftercare/Relapse Prevention Program will be recommended. In this program, the Addiction Specialist remains in contact with the employee for up to six months to help reduce chances of relapse. In some cases, community support groups may also complement the program.

Together with our healthcare professionals, Aspiria helps to ensure your employee returns to a productive life, both at home and at work.

Corporate Drug & Alcohol Recovery Program (DARP)

Aspiria’s Corporate Drug & Alcohol Recovery Program can be a stand-alone or coordinated with an employer’s existing drug and alcohol testing policy. In either case, we will oversee, coordinate and manage your case from beginning to end. Drug and alcohol consultation:

  • An Addictions Specialist is available to consult with all stakeholders at all times.
  • Consultations, test result analyses, assessments, treatment recommendations, and referrals will be provided.
  • Designated Employer Representative activities will include liaising with key individuals and record-keeping.

When treatment is required: Employees will be provided with the appropriate referrals for treatment. Treatment may be inpatient or outpatient, group or individual, privately funded or ministry-funded, and may be adjusted for the individual situation. We aim to help your valued employee return to a productive and healthy state in a manageable period of time. To find out more about our Alcohol & Drug Addiction Service Solutions, give our Vice President of Clinical Experience a call at 1-877-277-4742 ext. 103 or email Eric Rubel at erubel@aspiria.ca.

HRessentials Solutions

Addressing human resources issues can be challenging and time-consuming, especially for a small business. HRessentials is designed to enhance your organizational effectiveness and address people-related issues, while providing your leaders with the necessary tools to do so. Aspiria can take care of HR issues so that you can focus on the rest of your business. Using HRessentials, your organization will have the convenience of prompt support via virtual access to your seasoned HR Consultant. In addition to HR advice, you will receive:

  • Coaching and mentoring for non-HR professionals on the fundamentals of HR
  • Access to monthly newsletters
  • Review and feedback on existing company policies and templates
  • Standard workplace templates, available upon request



Workforce Transition & Outplacement


At Aspiria we know that strategically mobilizing and sizing your workforce to meet the needs of your business is crucial to minimizing turnover and maintaining productivity of unaffected employees.

Our Workforce Transition & Outplacement Solutions services are designed to provide you with the necessary support in the change management process, including specialized career counselling, outplacement skill-building, resume writing, job search, and, termination support.

Our three programs vary in length from 1-6 months, and each provides a complete solution on topics including outplacement, career decisions, organizational transition planning, organizational transition implementation, and redeployment.

Interested in finding out more about our Workforce Transition & Outplacement Solutions? Find out more about how we can help by calling 1-877-277-4742 ext. 106 or email us directly at services@aspiria.ca.

Whether or not you have an EAP in place at your organization, Aspiria is focused on providing quality programs with genuine, professional, and responsive customer service. Let us breathe new life into your organization and your people, and empower them to reach their full potential. Our Specialized Solutions will help you get there.








When an employee is diagnosed with cancer, it can impact the entire organization. Aspiria’s OnCallogic service is designed specifically for employees and/or anyone in the employee’s family who has been touched by a diagnosis of cancer. Our workplace cancer experts will provide specialized support and navigation consultation to those that are affected by cancer.



Legal Consultation Services

In addition to employees experiencing emotional difficulties, there may be an associated legal component that requires immediate attention. Aspiria’s free legal consultation services provide in-person or telephonic legal advice in several areas of law, including personal, separation and divorce, custody, impaired driving, domestic violence, and civil. Please note that no legal advice is dispensed for labour-law situations due to any potential conflict of interest. Employees that wish to retain a lawyer referred to them by Aspiria will receive up to 25% discount on those services.

Nutrition Consultation Services

Aspiria knows that healthy, active employees enjoy a higher quality of life. In today’s busy lifestyle, having a healthy and well-balanced diet is often difficult for many families to maintain. Our professional nutritionists will work with your employees or their family members in a face-to-face setting to identify health goals and create unique, customized plans and programs to address a multitude of nutrition-based wellness issues, including weight loss, food preferences, lowering cholesterol, regulating diabetes through nutrition, and healthy eating on the go.

Elder Care

Aging speaks to caregivers, seniors, adults with disabilities, and everyone who is proactively planning the future. We offer information regarding Canada’s health care system for the elderly, housing and home care options (such as assisted living and medical care facilities), and Meals on Wheels and other community resources. In our Health component of our elder care services, learn about the common “side effects” of growing older and what one can do to minimize their impact. The Aging Well component focuses on the positive side of aging, with suggestions to help seniors stay mentally and physically fit and have fun.

Child Care

If you’re looking to start a family, or are seeking parental advice, Aspiria offers many services related to child care. Here are just a few of the family-oriented services we can offer through an EAP at no expense:

  • Parenting provides information to parents of all different experience levels with kids of all different ages. This information can be anything parenting-related, from raising your child’s self-esteem to keeping backseat chaos to a minimum. 
  • Adoption helps employees throughout the entire adoption process, including the legal and financial aspects, special parenting needs of adopted children, and information on how to find their child’s birth parents.
  • Kids’ Well-Being offers tips to keep children safe and sound from infancy through to young adulthood, with an emphasis on health, safety, and a positive interaction with the world around them.
WorkLife Portal

Aspiria connects employees to the work-life balance information they need at the click of a button and allows them to communicate with Work-Life Consultants 24/7 over instant messaging.

Our WorkLife Web Portal, accessible through the Aspiria website, provides access to the following seven modules:

  • Aging
  • Balancing
  • Living
  • Working
  • Thriving
  • Parenting
  • International

Each of these modules offer “digital kits” on a large number of topics that employees and their family members can relate to, no matter what stage of life they’re in. These kits include informative articles, assessments, and audio files.


Aspiria is dedicated to providing organizational and managerial support to our valued clients. Using HRessentials, your organization will have access to up to three free hours of virtual support per year from a seasoned Human Resources Consultant. We provide practical and prompt HR guidance, such as advice on challenging HR issues, coaching and mentoring for non-HR professionals on the fundamentals of HR, access to monthly newsletters, and review of and feedback on existing company policies and templates. Should a client require additional Human Resources services, Aspiria can deliver these in a timely and cost-efficient manner.






Implementing an EAP for your workplace brings maximum benefit, no matter the size of your organization. Outlined below are true accounts from a few select clients, which exemplify how our EAP services have improved the wellness of their respective workplaces.


Grief Counselling


A single, middle-aged woman finally decided to reach out to Aspiria amidst a very difficult year plagued with personal grief and loss. Her story revealed that in less than 12 months both of her parents passed away, a close cousin lost her battle to cancer, and a long-term friend moved far away. If that wasn’t enough, her 15-year old pet had to be put to sleep. She took solace in the counselling provided to her from one of Aspiria’s seasoned grief counsellors. Both empathic support and education on the grief cycle was the focus of her counselling, helping her forge through the varied emotions and stages of loss. Although she could not bring back what had been lost, with the insights and strategies gained through the counselling process and additional supports, she was able to “move on” and gradually return to her regular routine.


Nutrition Counselling


A senior in a small northern community, newly diagnosed with diabetes, was shocked to learn that he had developed Type II diabetes. Although he was given literature from his local healthcare clinic, a type of “diabetes 101” folder of educational literature, he was left overwhelmed and not exactly sure what to do. He turned to Aspiria’s Nutrition Services where he was immediately matched to a nutritionist/dietician. What followed was a set of consultations that offered him personal support that met his specific needs. Time was spent answering his questions, explaining lifestyle changes that needed to take place, and helping him develop routines and meal plans that best fit his schedule and lifestyle.


Organizational Trauma Counselling


A mid-sized professional agency in a large city was devastated after learning about the teenage child of an employee taking his own life. The child was well-liked and well-known to many of the office staff as he would work part time at the office during his summers off school. Not knowing how to best handle the situation, the company’s president contacted Aspiria for an immediate management consultation and spoke directly with Aspiria’s Clinical Director. After gathering all the essential details regarding the situation and the current office atmosphere it was recommended to deploy an Aspiria trauma counsellor to the office site the following day for a group trauma debriefing among office employees and, for those who were interested, one-on-one meetings with staff members. The employee whose son passed away was also provided the opportunity (which he accepted) to meet with an Aspiria counsellor for a set of sessions for much needed emotional support. Counselling was also offered and provided to the employee’s family members as well, both as a family unit and individual sessions. Although it was a difficult time with many ups and downs, both the agency and the family, with the assistance of Aspiria’s management team and counsellors, worked though the emotions and eventually were able to carry on.


Employee Relations


The management team of a blue collar based department of a large organization approached Aspiria’s management team to address long-term departmental issues regarding conflict management and team unity. Attempts had been made over the years to resolve the issues but they continued to persist. Aspiria’s consultation with the department’s management team resulted in the recommendation for an onsite psychoeducation group intervention consisting of a series of sessions involving all staff members of the department. The group was led by a senior member of Aspiria’s clinical team and focused on key issues with which the staff was struggling. With the establishment of a sense of safety and equality during the group process, and strategic guidance and facilitation by the Aspiria facilitator, issues were addressed by the group as a whole. Ongoing consultation with the department’s management team during and after the group was provided. The outcome of the group intervention showed an improvement in the understanding of effective conflict resolution and respect. The group was challenged to continue working on the insights and skills addressed in the sessions and each member was encouraged to be mindful of his or her role and the impact they have on the group as a whole.













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David's Story

After a trucking accident in 2001, David wasn’t able to leave the house without having a panic attack. Watch his story on his recovery.


“I was facing some personal issues and challenges in my relationship with my husband. The level of stress and feeling of being overwhelmed took over for weeks. I was barely functioning. I did not want to get out of bed or go to work. I felt so drained and unable to concentrate. I lay awake at night and could not shut my brain off. It took me a couple of days to find the right time to call. As soon as I did, I knew I had made the right choice. The nurse that answered my call was so kind and did not rush me.I made sure to follow his guidance and recommendations  and very quickly I started to notice a difference in how I  was coping each day. It was not easy but I felt like I had  support and I felt a lot better being able to talk with  someone about how I was feeling. ” – A very happy HumanaCare plan member

Testimonials “Our utilization with Aspiria is strong and, as a result, we have experienced a reduction in mental health related absences. The active utilization of the plan, by both our employees and their eligible dependents, has resulted in shorter claim durations and a more sustainable return to work.” – Seva Golosky, Vice President, Compensation and Organizational Effectiveness, Empire Life Insurance Co.

We’ve been extremely happy with both the service our employees have received when they’ve been in need but also the Management with the flexibility and ability on the team at Aspiria to turn on a dime. Aspiria has certainly proved to all of us that this was indeed the right fit for our 5500 employees across Canada.”Anna Katsaros, Corporate HRBP, Canada & Director, Total Rewards Sysco Canada Inc.